Reference

Open Your Privacy Settings With hdpbet

Your hdpbet Privacy Policy explains how we collect account, wallet, device, cookie, and support data when you open an account, use DANA, OVO, GoPay, or QRIS, and move…

DANA data useOVO wallet recordsGoPay receipt logsQRIS payment privacy
hdpbet Open Your Privacy Settings With hdpbet
CONTACT ROUTES

Check Privacy Contact Paths Any Day

Privacy questions need a clear route, not a buried form. Use live chat, email, or WhatsApp and tell us the account phone number, the data issue, and whether it concerns login, wallet, cookie, or support records. Our team is available 09:00 to 01:00 WIB. For safety, we may ask you to confirm account ownership before we change or release data.

Team online

Live Chat

Open the chat bubble from the lobby or Account > Help between 09:00 and 01:00 WIB. Choose Privacy Request so we route your data access, correction, or removal question to the team handling policy cases.

Email Privacy Desk

Send your request to [email protected] with your registered phone number and a short note about the record you want checked. We respond with the next verification step before sharing account data.

WhatsApp Support

Message the WhatsApp contact shown after login for urgent privacy questions about account access or wallet records. We will not ask for your password, and we may move detailed requests to email.

ACCOUNT CARE

Browse Account Data Controls With Us

We keep privacy handling practical: collect only what the account flow needs, restrict staff access, log important account changes, and give you a route to ask for corrections.

Account Data

When you open an account, we store your registered phone number, login name, encrypted password, referral tag if used, and account status. These fields help us identify you and keep duplicate access under control.

Wallet Records

DANA, OVO, GoPay, and QRIS activity creates payment references, timestamps, and amount records. We use them to match wallet requests, check withdrawal ownership, handle disputes, and answer privacy questions about past transactions.

Device Sessions

You can check session activity from Account > Security > Active sessions after login. We record device type, browser, IP signal, and login time so suspicious access can be reviewed with you.

Cookie Choices

Cookies keep you signed in, remember display choices, and help us see whether pages load correctly. You can clear cookies from your browser, but you may need to log in again afterward.

Retention Rules

We keep account and payment records only as long as needed for service operation, dispute handling, security checks, or local legal duties. When a record is no longer needed, we remove or reduce it.

Change Requests

Ask us to correct phone numbers, names, or other account data through live chat or email. We may request a verification step before changing records that affect login, wallet access, or withdrawals.

Explore Privacy Answers Before You Join

These answers focus only on how your data is collected, used, shared, stored, and corrected when you deal with our account, wallet, game, and support systems. If your case involves a locked login, a changed phone number, or a payment record, contact us with the exact date and channel so we can trace it faster.

We collect the details needed to create and protect your account: phone number, login name, password in encrypted form, device signal, IP signal, and account activity such as wallet requests or support messages.

We store payment references, timestamps, amount records, and wallet identifiers needed to match DANA, OVO, GoPay, or QRIS activity to your account. We do not need your wallet app password.

Contact live chat, WhatsApp support, or [email protected] with your registered phone number and the field you want corrected. We may ask you to confirm ownership before changing data linked to login or wallet access.

Yes. After login, go to Account > Security > Active sessions to view recent device entries where available. If you see a session you do not recognise, contact support before making another wallet request.

We keep records while they are needed for account operation, payment matching, dispute handling, security checks, or local legal duties. When retention is no longer required, we remove or reduce the record.

Cookies may remember your session, language choice, and page behaviour when you browse Sportsbook, Crash Games, or Royal Fishing. Clearing cookies can reset these choices and may require a fresh login.

Only teams and service providers needed for the check receive relevant data, such as payment reference, account status, and ownership signals. We do not share unrelated chat content or password data for that step.